Privacy Policy

1. Introduction

Welcome to Albos Cleaning Toronto ("we," "our," or "us"). We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable Canadian privacy laws.

2. Information We Collect

We collect personal information that you voluntarily provide to us when expressing an interest in obtaining information about us or our services, such as when you fill out our contact or estimate forms. The personal information that we collect depends on the context of your interactions with us and the website, and may include:

• Name and Contact Data (e.g., first and last name, email address, phone number).
• Property Information (e.g., property size, address, type of cleaning required).
• Communication preferences.

3. How We Use Your Information

We use personal information collected via our website for a variety of business purposes described below. We process your personal information for these purposes in reliance on our legitimate business interests, in order to enter into or perform a contract with you, with your consent, and/or for compliance with our legal obligations.

• To provide requested cleaning estimates and services.
• To communicate with you regarding your appointments and our services.
• To improve our website functionality and user experience.
• To comply with legal and regulatory obligations under Canadian law.

4. Disclosure of Your Information

We only share and disclose your information in the following situations:

• Compliance with Laws: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process.
• Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
• Third-Party Service Providers: We may share your data with trusted third-party vendors (such as hosting providers or CRM software) who perform services for us and require access to such information to do that work. These parties are bound by strict confidentiality agreements.

5. Data Security and Retention

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please also remember that we cannot guarantee that the internet itself is 100% secure. We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy policy, unless a longer retention period is required or permitted by law.

6. Your Rights (PIPEDA Compliance)

Under PIPEDA, you have the right to:

• Know why your personal information is being collected, how it will be used, and to whom it will be disclosed.
• Request access to your personal information.
• Request correction of your personal information if it is inaccurate or incomplete.
• Withdraw your consent to the collection, use, or disclosure of your personal information.

7. Contact Us

If you have questions or comments about this policy, or if you wish to exercise your rights regarding your personal information, you may contact our Privacy Officer at:

Albos Cleaning Toronto
Toronto, ON, Canada
privacy@alboscleaning.ca